The desk Linden's officers work from. A resident's request arrives once, with its reference and its history attached, and it is assigned to a person who is named on it — instead of the same complaint arriving by phone, by WhatsApp, by note and by walk-in.
Every request that comes in through the platform, in one list, with the service, the location and the resident's own words on it.
Every status change, every note, and every reply in the citizen's own thread. Nothing has to be remembered and nothing is written twice.
Ownership is explicit. A request with nobody's name on it is the one that sits for three weeks.
A resolution records what was actually done, so the next person answering the phone does not have to guess.
No service is taking online submissions for Linden yet. The desk and the catalogue are in place; the services are being switched on one at a time.
A service appears to residents as available at the moment the Council moves it into service, and not before. That switch is a deliberate act inside the workspace and it is recorded.
Accounts are issued by Linden's administrator from inside the municipal workspace — there is no public sign-up for staff, on purpose. If you are a Linden officer and you need access, ask your administrator; if the Council does not yet have an administrator set up, that is arranged with VertAcc when the city is onboarded.
A staff account reaches the municipal workspace only. It cannot see any other city's records, and it has no route into the Council's financial system.